The Issues module allows staff to report workplace issues:

What are Issues:

  • Reports of workplace problems or concerns
  • Can be reported by any staff member
  • Tracked and managed by handlers
  • Full audit trail maintained

Issue Types:

  • Complaint: Formal complaint about workplace issues
  • Concern: General concern or observation
  • Incident: Specific incident that occurred
  • Suggestion: Improvement suggestion

Issue Statuses:

  • Open: Issue is active and being handled
  • In Progress: Issue is being investigated/resolved
  • Resolved: Issue has been resolved
  • Closed: Issue is closed and archived

Who's Involved:

  • Reporter: Person reporting the issue
  • Handler: Person assigned to resolve the issue
  • Witnesses: May be involved in investigations

Key Features:

  • Anonymous reporting (if enabled)
  • Category-based organization
  • Priority levels
  • Document attachments
  • Status tracking

Benefits:

  • Early identification of problems
  • Systematic issue resolution
  • Audit trail for compliance
  • Improved workplace environment