Issues are organized using categories for better management:

Category Management (Admins):

  • Go to Settings → Issue Categories
  • Create, edit, or delete categories
  • Organize categories hierarchically
  • Assign default handlers per category

Category Structure:

  • Categories can have subcategories
  • Example: Health & Safety → Fire Safety
  • Helps organize and route issues
  • Makes reporting easier for staff

Default Handlers:

  • Assign default handler per category
  • Issues automatically assigned to handler
  • Can be overridden when needed
  • Ensures issues go to right person

Category Benefits:

  • Better organization
  • Automatic routing
  • Reporting and analytics
  • Easier to find similar issues

Best Practices:

  • Use clear category names
  • Keep structure simple
  • Review categories regularly
  • Assign appropriate handlers