Handlers manage and resolve reported issues:

Viewing Issues:

  • Go to Issues → All Issues
  • Filter by status, category, priority, or assignee
  • See all issues assigned to you
  • View issue details and history

Issue Assignment:

  • Issues can be assigned to handlers
  • Handlers receive notifications
  • Can reassign if needed
  • Multiple handlers can be assigned

Investigating Issues:

  • Review issue details and documents
  • Contact reporter if not anonymous
  • Gather additional information
  • Interview witnesses if needed

Resolving Issues:

  • Take appropriate action
  • Update issue status
  • Add resolution notes
  • Close issue when resolved

Issue Updates:

  • Add notes and updates
  • Change status (Open → In Progress → Resolved)
  • Update priority if needed
  • Upload additional documents

Communication:

  • Update reporter on progress
  • Request additional information
  • Notify when resolved
  • Maintain professional communication

Best Practices:

  • Respond promptly
  • Keep reporter informed
  • Document all actions
  • Follow up to ensure resolution