Capability cases manage performance improvement procedures:

What are Capability Cases:

  • Formal records of performance concerns
  • Track improvement plans and progress
  • Document support and training provided
  • Manage performance-related procedures

Case Types:

  • Performance Improvement Plan (PIP): Structured improvement program
  • Training Required: Additional training needed
  • Support Plan: Ongoing support and monitoring
  • Capability Review: Assessment of capability

Case Statuses:

  • Open: Case is active and ongoing
  • In Progress: Improvement plan is being followed
  • Closed: Case has been resolved
  • Escalated: Case escalated to higher level

Who's Involved:

  • Employee: Subject of the case
  • Manager: Case handler and support provider
  • HR: May provide guidance and support

Key Information:

  • Performance concerns identified
  • Improvement plan and objectives
  • Support and training provided
  • Progress reviews and outcomes

Benefits:

  • Structured approach to performance issues
  • Documented support and development
  • Fair and transparent process
  • Legal protection for employers