Understanding the capability case improvement process:

1. Performance Concerns Identified:

  • Manager identifies performance issues
  • Concerns are documented
  • Initial discussion with employee

2. Case Creation:

  • Capability case is created
  • Improvement plan is developed
  • Objectives and timeline set
  • Employee is notified

3. Improvement Period:

  • Employee works on improvement areas
  • Support and training provided
  • Regular check-ins and feedback
  • Progress is monitored

4. Progress Reviews:

  • Scheduled review meetings
  • Assess progress against objectives
  • Update plan if needed
  • Document outcomes

5. Resolution:

  • Success: Objectives met, case closed
  • Ongoing: Continue improvement plan
  • Escalation: May escalate to disciplinary if no improvement

6. Case Closure:

  • Document final outcome
  • Close case when resolved
  • Archive for records
  • Follow-up if needed

Best Practices:

  • Provide clear objectives
  • Offer adequate support
  • Regular communication
  • Fair and supportive approach
  • Document everything